Rein Kapper

Rein Kapper currently serves as the Safety Operations Manager at Bolt since October 2019, where responsibilities include overseeing the UK & IE Customer Safety Support Team and managing high-priority cases. Prior to this role, Rein Kapper held various positions at APL Agencies Estonia OÜ from July 2014 to October 2019, progressing from Sales and Trade Support Representative to Team Lead/Manager, ensuring adherence to service standards and effective workload distribution within the team. Earlier experience includes working at arvato Services OÜ from December 2008 to July 2013, starting as a Tier 1 Agent and advancing to the Tier 2 Escalation Team Supervisor, focusing on customer complaint resolution and support for sales teams within the Microsoft Xbox project.