Charlie Cross

Charlie Cross has extensive experience in the hospitality industry, currently serving as the National Operations Manager for Bon Appétit Management Company since June 2018. In this role, Charlie has supported various high-profile accounts, including Oracle Park and Chase Center, through re-opening operational support and management team training. Previous positions include Regional General Manager for re-opening projects, Director of Operations overseeing multiple restaurant units, and General Manager for an award-winning restaurant, where revenue increased by 18%. Charlie has also held interim roles during the COVID-19 pandemic at Osso Steakhouse and contributed to opening high-profile restaurants that received Michelin Guide recognition. Holding a B.S. in Business Administration with a focus on Hospitality Industry Management from the University of San Francisco, Charlie possesses a strong background in operational management across various luxury and high-end settings.