Amber Redig

Amber Redig is currently a Customer Success Manager at Bonusly. Amber has been with the company since February of 2018 and in their current role for over two years. Amber is responsible for managing a portfolio of 320+ customers and handling the entire customer lifecycle from onboarding and implementation to ensuring fulfillment and success of customer’s goals and desired outcomes. This includes identifying and negotiating renewals and upsells.

Amber has built strong, lasting relationships with their clients based on trust and communication. Amber is proactive in ensuring customer happiness and achieving desired outcomes. Amber advises accounts, providing tailored consulting and problem solving to achieve goals. This may include creation of workflows, resources, data collection, reporting, EBR’s, training presentations, etc. In addition, they proactively identify areas of risk and problem solves to reduce churn while providing viable solutions.

Amber partners with other departments on projects, communications, and troubleshooting - both customer-facing content and internal company growth at Bonusly. Amber also acts as Voice of the Customer for all departments, collecting feedback and suggestions for improvement. As a member of the interdepartmental Diversity, Equity, and Inclusion Team, Amber creates and facilitates education, discovery, and communication of DEI Initiatives. Lastly, they provide escalation assistance and training to CSM, ED, Implementation, and Support Teams.

Amber Redig holds a Bachelor of Culture, Literature, & Arts from the University of Washington, Bothell with a minor in Human Rights. Amber also has an Associate of Arts (AA) from Shoreline Community College in Liberal Arts and Sciences/Liberal Studies. Additionally, Amber Redig holds a Bachelor of Arts (B.A.) in Theatre and English from Winona State University. Finally, they are certified in Textio Inclusive Recruiting Certification.

Their manager is Mike Mocerino, Customer Success Manager Team Lead. They work with Katie Nihen - Customer Success Manager, Desiree Mitcham - Customer Success Manager, SMB, and Armando León - Customer Success Operations Specialist.