Mike Mocerino

Mike Mocerino is the current Customer Success Manager Team Lead at Bonusly. Mike has also previously worked as a Customer Success Manager at Yotpo and Informed.co. At Yotpo, they were a trusted advisor to over 50 Mid Market accounts with a total ACV of over $3,000,000. Mike also project managed client implementation and launch including change management, best practices, product training, and optimization. Mike exceeded 80% of annual renewal and expansion goals with client renewal rate above 80% for over 100 accounts. At Informed.co, they maintained proactive communication with customers through all touch points of the customer journey ( Onboarding, optimizations and renewal). Mike also devised and conducted continued best practice webinar sessions, leading to an increase in adoption, growing MRR by 15% in three months.

Mike Mocerino studied business administration and management at Sussex County Community College, where they earned an associate's degree. Mike is also a certified Phi Theta Kappa.

They work with Andrew Pabon - Manager of Customer Implementation, Sarah Garcia - Customer Support Team Lead. Mike Mocerino reports to Sheri Williams, VP, Customer Success. Some individuals on their team include Desiree Mitcham - Customer Success Manager, SMB, Amber Redig - Customer Success Manager, and Katie Nihen - Customer Success Manager.