Nathalia Santana

Nathalia Santana's work experience began in 2016 as an Auxiliar Administrativo at WSantana Instalações e Serviços Eletrônicos LTDA ME. Nathalia then worked as an Estagiária de Relações Públicas at Agência Integrada de Comunicação - AICOM from September 2019 to November 2019. In April 2022, Nathalia joined Booksy as a Customer Success Jr, where they were responsible for managing partner success on the platform, providing guidance and support, and ensuring customer satisfaction. Nathalia was also involved in prospecting and reactivating inactive accounts. In November 2022, they transitioned to the role of Customer Success Pleno at Booksy.

Nathalia Santana has a Bachelor's degree in Social Communication - Public Relations from FIAM-FAAM. In addition to their degree, they have obtained several certifications, including "Como criar bons argumentos" and "Negociação com o Modelo de Harvard" from Escola Conquer in April 2022, "Comunicação e Oratória" from Escola Conquer in August 2021, "Photoshop CC - Modulo I" from Impacta Tecnologia in April 2021, "Atendimento ao Público" and "Comunicação Empresarial" from Fundação Bradesco in March and February 2021 respectively, "Fundamentos de Marketing," "Introdução à comunicação institucional," "Introdução à comunicação na era digital," and "Redes sociais: conceitos e organização" from FGV Online in June 2020, and "Mesa Diversidade e RP" from Todo Mundo Precisa de umx RP in July 2017.