Dave Ludka

Dave Ludka has a strong background in customer service and customer experience. Dave most recently worked as the Second Vice President of Customer Experience at Boston Mutual Life Insurance. Prior to that, they were the Director of Customer Service at CIC Health, where they oversaw customer support centers for vaccine, testing, and organization testing business lines.

Dave also has extensive experience at Philips Lifeline, where they held various roles including Senior Manager Customer Care, Customer Service Operations Manager, Project Manager, Service Incubator Manager, Customer Service Supervisor, and Business Analyst. In these roles, they managed large teams, implemented organizational transformations, improved customer satisfaction, and executed projects to improve operational continuity and processes.

Dave Ludka attended the University of Massachusetts Dartmouth from 1996 to 2000. However, there is no information available regarding the degree obtained or the field of study. From 2003 to 2005, Dave Ludka attended UMass Boston, where they completed a Bachelor of Science degree in Business Administration and Management, with a focus on General.