Robert Frost

Robert Frost is an accomplished professional in customer support and care with extensive leadership experience across various companies. Currently serving as the Global Head of Customer Support at Bottomline Technologies since July 2023, Robert focuses on delivering world-class support experiences. Previously, Robert held executive roles such as Vice President of Customer Support at Nexthink and Vice President of Customer Care at OpenText, where leadership of large global teams and a drive for automation and digitization were key achievements. Robert's career includes significant accomplishments at Carbonite, leading a successful turnaround that notably improved customer satisfaction and employee engagement. Additional experience includes roles at Intronis, Acronis, Monster Worldwide, and PFPC, showcasing a consistent track record in enhancing customer service operations and support processes.