Jessica Cruz

Jessica Cruz has worked in a variety of roles in the customer service and client services sector. Jessica began their career in 2005 as an Inside Sales Representative at SHI. In 2008, they moved to BountyJobs as a Client Services Representative. In 2014, they were promoted to Client Services Manager at Gabriels Technology Solutions. In 2016, they took on a role as a Customer Service Representative at Merola Sales Company, Inc. and in 2019, they returned to BountyJobs as a Customer Success Representative.

Jessica Cruz obtained a Bachelor Degree in Political Science from Binghamton University between 2000 and 2004. Jessica has also obtained a variety of certifications from LinkedIn, including Building Customer Loyalty, Creating Positive Conversations with Challenging Customers, Customer Advocacy, Customer Service: Managing Customer Feedback, Discovering Your Strengths, Innovative Customer Service Techniques, Finding Your Time Management Style, Being Positive at Work, Customer Service: Problem Solving and Troubleshooting, Teamwork Foundations, Delivering Bad News to a Customer, Managing Customer Expectations for Frontline Employees, Developing Your Emotional Intelligence, Writing Customer Service Emails, Communicating with Empathy, Learning Outlook 2016, Business Etiquette: Phone, Email, and Text, Customer Service Foundations (2014), Customer Service: Handling Abusive Customers, and Solution Selling.