Lisa McKenna

Lisa McKenna has over two decades of experience in healthcare operations and management, currently serving as a Scheduling Coordinator at Bournewood Health Systems since October 2020. Previously, McKenna held positions at Massachusetts General Hospital as a Supervisor, Norwood Hospital as a Medical Secretary, and Boston Medical Center as a Supervisor, where responsibilities included coordinating call center operations and ensuring quality customer service. Earlier roles included Manager at Beth Israel Deaconess Medical Center, overseeing administrative and clinical practice operations, and Operations Supervisor at the American Red Cross, where McKenna advanced from Telerecruiter to manage the New England regional headquarters of a top-rated call center. McKenna holds a Bachelor of Science degree in Psychology from Bridgewater State University.