Pete Dunn

Pete Dunn has a diverse work experience, starting in 2014 as a Quality Manager at npower. Pete was responsible for managing a team of analysts and building relationships with partner quality analysts and team leaders. Pete also had a high level of understanding of quality models, statistical modeling, risk and control methods, and continuous improvement modeling.

In 2017, Pete joined The Forum as a Quality and Customer Experience Specialist, where they focused on enhancing quality and customer experience within the organization.

Following their role at The Forum, Pete became the Managing Director at Direct CX Consulting LTD in 2019. Pete held this position until 2021, overseeing the company's operations and strategic direction.

Currently, Pete is working at BPA Quality UK as the Head of Client Engagement since February 2023. Prior to this role, they served as the EMEA Community Engagement Manager from 2019 to 2023.

Pete Dunn pursued their undergraduate studies at Newcastle University from 2001 to 2003. During this time, they completed a Bachelor of Arts Honours degree in Philosophy.