BPA Quality - Contact Center Quality Solutions
M. Jennifer M. currently serves as a Lead Oversight Team Specialist at the New York City Housing Authority since May 2023. M. Jennifer has extensive experience in quality assurance, having held positions such as Quality Analyst and Quality Assurance Specialist at BPA Quality (North America) since September 2009. Previously, M. Jennifer worked as a Lead Risk Assessor at UNYSE, LLC from January 2021 to June 2023, and as a Chemistry Lab Technician at Medgar Evers College of The City University of New York from September 2018 to January 2021. A brief tenure as a Laboratory Specialist occurred at American GreenFuels LLC in the summer of 2019. M. Jennifer holds a Bachelor of Science in Environmental Science from Medgar Evers College (2016-2019) and a Bachelor of Engineering in Engineering Science from Stony Brook University (2002-2009).