Customer Success Manager

BrainBox AI utilizes self-adapted artificial intelligence technology to proactively optimize the energy consumption of one of the largest climate change contributors: Buildings. 

Our AI engine supports a self-operating building that requires no human intervention. Using deep learning, cloud-based computing, and our proprietary process, our solution autonomously optimizes existing Heating, Ventilation, and Air Conditioning (HVAC) control systems for maximum impact on energy consumption. 

As a Customer Success Manager, your focus will be on ensuring the satisfaction and success of our enterprise customers You are the customer advocate and point of contact post-sale who ensures customers are consistently provided the experiences and outcomes they expect and deserve.

What you will do:

• Serve as the primary point of contact post-sale, ensuring customers consistently receive the experiences and outcomes they expect and deserve.

• Contribute to the overall strategy of the Customer Success Department, emphasizing effective value communication, driving product adoption, and ensuring a positive customer experience.

• Collaborate with internal teams to enhance customer success, fostering teamwork and effective communication.

• Utilize strong account management skills to build and maintain lasting relationships with key customers

• Implement operational practices to track customer and account performance.

• Minimize churn and drive new business growth by building strong customer relationships.

• Actively track portfolio health through adoption, customer engagement, customer sentiment and NPS.

What you will need to be successful

• Bachelor's degree in business, engineering, marketing, or related discipline.

• 5+ years of experience in Customer Success Management, Account/Partner Management, Product Management, Operations, Engineering, or equivalent at a SaaS or SaaS-like organization .

• Advanced problem-solving skills, including the ability to analyze and interpret customer and business-level data.

• Demonstrated ability to seek feedback, approach interactions with empathy, and make informed decisions from multiple perspectives.

• Eagerness to learn, grow, and make a positive impact for customers and the company.

• Experience working on SaaS technology products and managed services.

• Knowledge of building automation and HVAC systems, building management system (BMS) user interface design, AI, ML, data pipelines, and toolsets (nice to have)

At BrainBox AI, we are committed to providing an inclusive work environment. We value the diversity of our team and we strongly believe in the power of people. We foster a safe space for our employees to thrive regardless of race, ethnicity, gender, gender identity, sexual orientation, age, and religion.