Sarah Cronin

Sarah Cronin has a diverse work experience in various roles. Sarah started their career as an Area Training Manager at ZipRealty from 2005 to 2011. Sarah then worked as an LMS Administrator/Technology Based Training Specialist at ADP from 2012 to 2016, where they were recognized with the ADP Star Award for their exceptional service. Following this, Sarah served as an Online Community Manager at Intradiem from 2016 to 2018, where they received the Top Performing Employee award. Currently, they are working as a Senior Customer Programs & Community Manager at Bigtincan, starting from 2018. In this role, Sarah has been awarded the 2020 Customer Care Award for Excellence in Customer Service. Sarah is responsible for organizing customer success webinars, creating training content, managing the customer award program, and building an online community for Brainshark customers. Sarah is skilled in various tools like Salesforce, Zendesk, Gainsight, and more. Sarah is analytical, process-driven, and passionate about continuous improvement.

Sarah Cronin has a Bachelor of Science degree in Marketing from the University of Maryland. Sarah also attended The University of Georgia to study Business. Additionally, they have obtained various certifications from institutions such as 2Win! and LinkedIn, including certifications in Demo2Win!, Communicating about Culturally Sensitive Issues, Unconscious Bias, Developing Your Emotional Intelligence, Improving Your Listening Skills, and Creating a Culture of Learning.