Andrea Allen, MA

Andrea Allen, MA has been working in the healthcare industry since 2007. Her first role was as a Risk Associate at Allstate from 2007-2010. Andrea then worked at Edgepark Medical Supplies from 2010-2012 in various roles, including Prior Authorization Lead/Trainer, Medicaid/Blue Cross and Blue Shield Biller, Prior Authorization Specialist, and Insurance Verification Specialist. From 2012-2016, Andrea worked at EnvisionRxOptions as an Account Manager and Customer Service Supervisor. During this time, they coordinated all group/plan configurations and implementations and managed pharmacy benefits for sixteen clients. Additionally, they managed the development and daily statistics of 25+ Customer Service Representatives. From 2016-2020, Andrea worked at The MetroHealth System (Cleveland, OH) as Supervisor of Patient Solution Services, where they managed employee productivity, effectiveness and quality within a centralized contact center utilizing Epic Cadence to schedule in an outpatient setting. Andrea also implemented and managed the Customer Relationship Module within Epic and created a behavioral based interview process to optimize employee retention. Andrea is currently employed at Brave Health as both Practice Manager and Access/Call Center Manager.

Andrea Allen, MA has a Bachelor of Arts in Public Relations, Advertising, and Applied Communication from Kent State University and a Master of Arts in Industrial and Organizational Psychology from The Chicago School of Professional Psychology. Additionally, they have a Lean Six Sigma Yellow Belt Certification from the Weatherhead School of Management at Case Western Reserve University, obtained in June 2018.