Jackie Mak

Jackie Mak is a Customer Success Manager I at Braze since July 2021, focusing on product adoption and client success across the UK, Nordics, and Benelux regions. Jackie manages a diverse client portfolio, conducts regular check-ins and executive business reviews, and handles strategic cases. Previous roles at Braze include Customer Success Associate and Recruiter for EMEA & APAC, where Jackie excelled in full-cycle recruitment and mentorship. Experience also includes positions at Randstad UK, Morgan McKinley, and Randstad Hong Kong, recruiting for various sectors and managing HR operations. Jackie holds a Bachelor of International Tourism and Hotel Management from Griffith University, with a focus on Human Resource Management and Hospitality Management.