SF

Shane F.

Senior Customer Success Manager at Brella

Shane F. has a diverse work experience. Shane began their career in 2018 as a Lead Generation Executive for permanent tsb, where they conducted outbound calls and managed agreed number of leads for transfer on a daily basis. In the same year, they became a Community Coordinator for Web Summit, where they answered questions via email, social media and instant messaging. In 2019, Shane F. became a Customer Support Specialist for Intercom, where they provided technical solutions to customers problems and offered product insights in bot automation/email marketing/messenger set up. In 2021, Shane F. began working as a Support Specialist for Virta Ltd and as a Customer Success Manager for Brella. In this role, they were responsible for Brella's European & North American client portfolio and managing the full event Networking Experience for Event Organisers. In 2022, Shane F. became a Volunteer Team Lead - Speaker Experience for Slush.

Shane F. has an educational background in Social Sciences and English & Sociology. Shane obtained a Master of Social Sciences from University College Dublin in 2017 and a Bachelor's degree in BA English & Sociology from the same institution in 2016. Shane has also obtained several certifications including Event Matchmaking & Networking from Brella in December 2021, Barista Level 2 Skilled from World Barista Institute in August 2019, Advanced Google Analytics from Google in April 2019 and Google Analytics for Beginners from Google in April 2019.

Links

Previous companies

Slush logo
Permanent TSB logo
Intercom logo
Web Summit logo

Timeline

  • Senior Customer Success Manager

    November, 2022 - present

  • Customer Success Manager

    May, 2021