Mélanie Cazals

Mélanie Cazals possesses extensive experience in Customer Success and team management across various prominent companies. Currently serving as Global Customer Success Director at Brevo since April 2021, Mélanie previously held the same title at Meero from December 2018 to April 2021, where responsibilities included creating a Customer Success strategy and managing a team of 20 across multiple global offices while overseeing a diverse portfolio of key clients. Prior roles include Head of Customer Success at Swile and Team Leader at ContentSquare, where Mélanie achieved a remarkable 97% retention rate for a $6M portfolio encompassing major brands like Accor and LVMH. Mélanie’s career began with positions in marketing and project management at organizations such as Monexion and Orange, supplemented by a solid educational background in marketing and management from esteemed institutions including IAE Paris and Aix-Marseille Graduate School of Management.