Shelbi Lovering

Customer Experience Team Lead at Brevo

Shelbi Lovering has a diverse work experience spanning various industries. Most recently, they worked at Brevo as a Customer Experience Team Lead, where they helped cultivate long-term customer relationships and contributed to the company's growth. Prior to that, Shelbi worked as an International Customer Care Advocate at Brevo, providing outstanding support to clients and advising on digital marketing campaigns. Shelbi also gained experience as an International Account Manager at Evaneos, where they coached travel agents and monitored their performance. Before that, Shelbi held roles such as Trip Operations Manager at Thomson Safaris, Front Desk Agent at DoubleTree by Hilton, Au Pair at AuPairWorld, Event Coordinator at Exhilarate Events, Parade Coordinator at Universal Orlando, Event Coordinator at Florida Literacy Coalition, and Communications Coordinator at The Mustard Seed of Central Florida.

Shelbi Lovering obtained a Bachelor's degree in Hospitality Management and Event Management from the University of Central Florida in 2013. Shelbi then pursued a Master's degree in Management of International Tourism at the University of Paris I: Panthéon-Sorbonne, completing it in 2020.

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Previous companies

Evaneos logo

Timeline

  • Customer Experience Team Lead

    June, 2023 - present

  • International Customer Care Advocate

    July, 2022

  • International Customer Care Representative

    January, 2021

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