Shadavia Jones

Shadavia Jones is a seasoned professional in customer success and program management, currently serving as Senior Manager of Scaled Customer Success at Brex since October 2022. Prior experience includes roles at HubSpot, where Shadavia held the position of Manager for the Customer Success Team, and UserTesting, where responsibilities spanned from Senior Manager of Customer Education Programs to Customer Success Manager. With expertise in UX, CX, and strategic operations, Shadavia led initiatives that enhanced customer engagement and retention, including the creation of a successful onboarding program that generated $4M in revenue. Educational background includes attendance at Smith College and participation in entrepreneurship programs at Draper University and Startup NEXT in Silicon Valley.