Emma Norris is an experienced customer success professional specializing in onboarding, training, and client satisfaction across diverse industries. Currently serving as a Customer Success Manager at BrightEdge, Emma focuses on helping businesses in the APAC region achieve their SEO goals. Previous roles include Onboarding Specialist at CareMaster and various positions at Cube Online, including Customer Success Team Leader and Senior Customer Success Consultant, where Emma implemented processes and improved client relations. Early career experiences include freelance graphic design, Hospitality Supervisor at Broadspectrum, Travel Agent Team Leader at Flight Centre Travel Group, and a Credit Card Specialist role at Commonwealth Bank, showcasing Emma's strong foundation in customer service, training, and leadership.
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