Spencer Hartley

Spencer Hartley's work experience includes serving as a Customer Success Manager at Brightflag starting in February 2023. Previously, from November 2021 to November 2022, Spencer worked as a Customer Success Manager at RippleMatch, managing relationships with 25 accounts and handling upsells and renewals. Before that, Spencer worked at SheerID from October 2019 to November 2021 as a Customer Success Manager, maintaining a high retention rate and managing a $3.1mm account base. Prior to that, Spencer held roles at SheerID as a Client Technical Support Specialist, assisting clients with technical and service issues, and as a Verification/Consumer Support Specialist, resolving customer questions and issues via email.

Spencer Hartley attended Maryville University of Saint Louis from 2019 to 2020. During this time, they studied Marketing/Marketing Management, General. Prior to that, from 2015 to 2017, they attended Northwood University, where they pursued a degree in Arts, Entertainment, and Media Management. In addition to their formal education, Spencer obtained the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER in December 2019.