Renewal Specialist

Who you are You are a customer-focused person who thrives in a constantly evolving startup environment. You are comfortable being responsible for ambitious customer renewal goals. You are excited to spend all day on zooms and phone calls with our customers. You can’t wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick, help them solve problems, and get the most out of brightwheel. You are curious, a problem-solver, a go-getter.  You are passionate about improving the world through education and technology. And you are excited about working at a startup on a rapidly growing team where our goals, roles and incredible opportunities evolve every day.

What you’ll do

• Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
• Own renewal and retention goals for a portfolio of customers
• Call, zoom, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and ensure they are committed to staying on brightwheel
• Act as the “voice of the customer,” identifying opportunities to improve our product and customer experience
• Partner with  teams across brightwheel, including Sales, Support, and Customer Success

Qualifications, Skills, & Abilities:

• Experience in customer success,  account management/retention or sales
• Proven track record of hitting/exceeding challenging goals.
• Comfort with a high volume/velocity approach  (e.g., 50+ calls/day)
• Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
• Excellent communication, organizational, time-management, and prioritization skills
• High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
• Preferred: Salesforce, basic excel /sheets, startup environment, early education