Mollie Gleason

Mollie Gleason has worked in the customer service and sales industry since 2016. Mollie began their career at Liberty Travel as a Sales Consultant, then moved up to Assistant Manager, Sales Manager, and Regional Sales Manager. In 2016, they also worked as a Sales Consultant for The Pool People. In 2021, Mollie joined Brightwheel as an Engagement Team Lead - CSM, where they extensively trained 29 customer engagement specialists through a 30 day onboarding process and managed a large team to top metrics, including a churn rate of <1.2%. Mollie was then promoted to Engagement Manager, where they worked cross-functionally with onboarding and support to create smooth handoffs between departments and managed a team of 6-8 CSMs to top performance of at least 120% to goal monthly. Mollie also held the role of Retention Specialist and Upsell Consultant - CSM.

Mollie Gleason attended Roanoke College from 2010 to 2014, graduating with a Bachelor's degree in Business Administration and Management, General.