Wycliffe Owuonda

Wycliffe Owuonda currently serves as the Head of Service Quality at Britam since October 2022, bringing extensive experience from Standard Chartered Bank, where tenure spanned from January 2008 to October 2022 as the Client Experience Manager in the Complaints Resolution Unit and previously as Customer Service Manager. Wycliffe is pursuing a Master of Business Administration with a focus on Strategic Management at Daystar University, expected to be completed in December 2023, and holds a Bachelor of Science degree in Research, Extension, and Education from Egerton University, earned between 2001 and 2006. Wycliffe's educational foundation was established at Agoro Sare High School, where attendance occurred from 1996 to 1999.