Gianluca Fiorentini

Gianluca Fiorentini is a seasoned IT professional currently serving as a Senior IT Service Desk Analyst at British Business Bank, a position held since December 2019. In this role, Gianluca mentors junior staff and plays a crucial role in managing high-priority incidents and service requests, while also participating in change management discussions to align with organizational objectives. Prior experience includes roles as an IT Support Analyst at BESTSELLER and Tata Consultancy Services, where Gianluca provided comprehensive IT support and demonstrated expertise in assessing incident severity. Earlier experience as an IT System Analyst at Deutsche Bank involved performing impact analysis and optimizing system performance. Gianluca holds a Bachelor's degree in Business Informatics from Alma Mater Studiorum – Università di Bologna.