Charley Wells

Charley Wells currently serves as a Customer Service Manager at British Gas, a role commenced in August 2022, and has significantly contributed to various positions since starting with British Gas Business in 2000. Key experiences include serving as First Contact Resolution Manager and Customer Care Team Lead, where Charley manages a team focused on coaching a large workforce while addressing industry-related queries and complaints. Charley also leads the External Complaints team within Customer Relations, managing escalated complaints. Previous roles encompass Operations Excellence Manager, responsible for supporting vulnerable customers with debt solutions, and Expert Credit Solutions Manager, where Charley led a team to assist business customers in financial distress. Earlier experience as a Learning and Development Consultant involved developing successful recruitment and onboarding strategies.