Krupali Modha

Krupali Modha is a seasoned professional in digital product ownership and service design, currently serving as a Digital Product Owner at British Gas since December 2020. Prior to this role, Krupali held the position of Senior Service Designer at British Gas Business from July 2015 to December 2020, where expertise in enhancing customer experiences was developed as a Digital Customer Experience Manager. Earlier career experience includes roles such as Assistant Digital Marketing Manager at Boots UK, and Social Media Executive at Speedo International, showcasing a strong foundational background in digital marketing and customer engagement strategies.