Nyjil Gulley

Nyjil Gulley is a results-driven technical support professional with extensive experience in technology and client services. As the Lead Technical Support Specialist at Brivo since April 2021, Nyjil enhances operational efficiency by 30% through process evaluations and team leadership. Previous roles include Technical Support Specialist, where collaboration with Development teams improved the Smart Home portal, and Account Manager at Appetize, where data analysis optimized client operations. Early career experience includes positions as a Data Analyst at TEKsystems and IT Support Specialist at dlhBOWLES. Nyjil holds a Bachelor's degree in Computer Networks and Cybersecurity from the University of Maryland Global Campus, supplemented by studies at Anne Arundel Community College and Morgan State University.