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Ashley A.

Customer Experience Project Specialist at Broad River Retail

Ashley A. has a range of work experience in various roles and industries. Their most recent position was at Broad River Retail d/b/a Ashley HomeStore, where they worked as a Customer Experience Project Specialist. In this role, Ashley provided project management assistance and analysis to leadership, created infographic reports and visual presentations, and managed multiple assignments and projects. Prior to this, Ashley worked at Windstream as a Customer Experience Analyst, where they developed and launched the Voice of the Employee platform, managed ongoing feedback, and ran comprehensive customer and employee experience analytics. They also worked as an Executive Staff Assistant, providing admin support and maintaining accurate budgeting for the function. Additionally, Ashley has experience as a Consumer Experience Representative and Specialist I at Windstream. Before joining Windstream, Ashley worked as an Executive Assistant at Besam Entrance Solutions, where they supported the President and execs in daily tasks and managed various logistics. They also worked as a Marketing Assistant at Bonsal American, helping with marketing information requests and assisting in promotional strategies and product development. Their earliest experience was as an HR Recruiting Specialist at PCA International Inc, where they retrieved candidate leads, coordinated interviews, and communicated with regional managers.

Ashley A. earned a Bachelor's Degree in Communication from North Carolina State University, where they studied from 2001 to 2005. In addition to their formal education, Ashley has obtained various certifications from LinkedIn, including "Leading without Formal Authority" in April 2018, "Managing a Customer Service Team" in August 2017, "Communicating Across Cultures" in July 2017, "Connecting with Peers in the Workplace" in July 2017, "Developing Your Emotional Intelligence" in July 2017, "Interpersonal Communication" in July 2017, "Leading with Emotional Intelligence" in July 2017, "Organization Communication" in July 2017, and "Defining and Achieving Professional Goals" in June 2017.

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Timeline

  • Customer Experience Project Specialist

    April, 2017 - present