Isabella Allegro

Isabella Allegro has a diverse work experience spanning several industries. Isabella began their career in 2008 as a Lifeguard, Swim Instructor, and Junior Lifeguard Instructor at the East Bay Regional Park District, where they interacted with the public, taught swim lessons, and conducted junior guard instructions.

In 2014, Isabella worked as an Administrative Assistant and Receptionist at Simply Green Day Spa. Their responsibilities included administrative tasks and front desk management.

Isabella then transitioned to Baygreens Salads & More in 2015, where they served as a Customer Service Representative and Head of Cashier Staff. Their duties at the restaurant included managing the cashier and service staff, maintaining strong client relationships, handling cash and payments, and overseeing inventory management.

Isabella moved to Autodesk in 2016, taking on the role of Global Customer Support & Operations. Isabella provided customer support and satisfaction by addressing inquiries and issues related to Autodesk products through phone calls, emails, and live chats.

In 2018, Isabella joined Broadly, a SaaS startup, as a Customer Care Specialist. Over the years, they progressed to roles such as Supervisor, Senior Customer Care Specialist, and is currently serving as the Manager of Customer Care. In their current position, they are responsible for interviewing, hiring, and onboarding new customer support team members. Isabella has also developed training and onboarding programs for the customer care team and revamped the program for the entire customer support department. Isabella has been recognized for their exceptional performance, including setting a company record for closing the most support cases in a quarter.

Isabella's work experience demonstrates their expertise in customer service, team management, and administrative tasks across various industries.

Isabella Allegro completed their education at San Francisco State University from 2009 to 2014, earning a Bachelor's degree in Fine and Studio Arts. Prior to that, they attended Holy Names High School from 2005 to 2009, where they obtained their High School Diploma through the College/University Preparatory and Advanced High School/Secondary Diploma Program.

In terms of additional certifications, Isabella completed various courses through Coursera. In September 2019, they obtained certifications in "Coaching Conversations" and "Coaching Skills for Managers Specialization." In April 2019, they also obtained a certification in "Setting Expectations & Assessing Performance Issues." Furthermore, in March 2019, they completed a course titled "Managing as a Coach." Lastly, Isabella has a certification titled "Coaching Practices," though the specific month and year of completion were not provided.