Waseem Shaikh

Waseem Shaikh has a diverse work experience spanning over several years in different roles and companies. Waseem worked at BrowserStack from 2017 to the present, starting as a Junior Technical Support Specialist and progressing to become a Manager of Customer Success. In their current role, they developed standard operating procedures (SOPs) for C-level customer engagement, created reference documents for product understanding, and managed a team for high-touch customer engagement. Prior to that, they served as a Team Lead, developing a customer engagement playbook and SOPs for onboarding, retention, and renewal. Waseem also launched the BrowserStack Test University, a learning platform for testing expertise. Before their role as a Team Lead, they worked as a Senior Customer Success Specialist, interacting with enterprise customers and conducting webinars and demos for the Selenium Automation product. Additionally, they worked at SQS Group as a Senior Automation Engineer, responsible for automating manual test cases, and at Infibeam.com as a Quality Analyst, handling test case preparation and execution. Waseem began their career at Cirrius Wireless Technology as a Junior Test Engineer, performing requirement analysis, test scenario preparation, and bug tracking.

Waseem Shaikh holds a Bachelor's degree in Computer Engineering from Watumull Institute Of Electronic Engineering And Computer Technology. Waseem obtained additional certifications in Business Communication Skills and World Class Customer Service from Dale Carnegie Training in August 2018 and March 2018, respectively.