Tshepo Mulambo

Tshepo Mulambo has a diverse work experience starting from 2019. From November 2019 to January 2020, they worked as a Promoter at Retrolex Promotions. In October 2020, they joined Aegis Global as a Technical Support Agent for Telkom, where they provided assistance with Telkom Fixed Line Products, resolved issues with Fibre, Fixed LTE, VoIP, ADSL, and Email, and troubleshooted internet connectivity problems on various devices. Tshepo also handled router configuration and escalated faults beyond 1st Line Support. In January 2022, they transitioned to Digital Solutions Group as a Technical Support Agent for WebAfrica until September 2022. In September 2022, they took on the role of FTTH Support Agent for Multichoice until November 2022. From December 2022 to March 2023, Tshepo worked at CipherWave Business Solutions (Pty) Ltd as a First Line Technical Support Engineer, where they provided efficient and effective support to customers, monitored and reported network and system outages, and resolved support queries related to Microsoft and networking technologies. Currently, they are employed as a Customer Support Agent at Brsk starting from March 2023.

Tshepo Mulambo completed their education with a National Diploma in Information Technology from Richfield, where they studied from 2018 to 2021. Prior to that, Tshepo attended Ponelopele Oracle Secondary School from 2013 to 2017, acquiring a National Senior Certificate with a focus on Matric. No further educational experiences or details are provided.