BURN
Abigail Kalua serves as the Global Customer Experience Director at BURN since January 2023, bringing extensive expertise in customer experience strategy and operational leadership. Previously, Abigail held various senior roles at d.light, including Director of Customer Experience, where responsibilities encompassed developing and implementing customer-centric strategies, improving operational efficiencies, and driving customer retention initiatives. Prior experiences include leadership positions at Airtel Kenya, Airtel Africa, and Airtel Malawi Limited, where Abigail focused on revenue enhancement, customer loyalty management, and marketing strategies. Abigail's educational background includes a Master’s Degree in Leadership and Change Management from Leeds Beckett University and a Bachelor’s Degree in Business Administration from the Cyprus Institute of Marketing.
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BURN
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BURN's core business is the design, local manufacture, and distribution of fuel-efficient cooking products that save lives and forests in the developing world. Their modern manufacturing facility outside of Nairobi makes one stove per minute and is the largest of its kind on the continent.