Neil MacColl

Neil MacColl is a seasoned professional in the field of pre-sales consulting, currently serving as a Senior Solutions Consultant at Kerv since April 2024. With a strong background in Cloud CX solutions, Neil's expertise includes working with NICE CXone and Genesys, where responsibilities have encompassed opportunity qualification, client demonstrations, business requirements documentation, and solution architecture. Previous roles include positions as a Pre-Sales Consultant at Business Systems and INTERACT-IV.COM CONSULTING UK LTD, showcasing a solid history in delivering customer-centric technological solutions across various sectors. Neil's extensive experience is complemented by a robust skill set in contact center transformation, application design, and AI-driven analytics.