Leyla Vilela

Leyla Vilela is a professional with extensive experience in customer service and operations analysis, currently holding the position of Senior Customer Service - Market Management at BTS and also serving as a Senior Operations Analyst at American Call Center since January 2020. Leyla's background includes roles such as Customer Service Junior at BTS and Junior Operations Analyst at American Call Center, showcasing a progression in responsibilities. Additionally, Leyla has worked as a Customer Service Agent - Market Management at S and BTS. Leyla earned a degree in Ingeniería de Telecomunicaciones from Universidad de Guayaquil between 2016 and 2021.