Melissa Degnan

Melissa Degnan has a diverse work experience spanning over several industries. Melissa is currently serving as the Director of Customer Experience at Butler/Till since February 2023. Prior to this role, Melissa held positions at the same company, including Senior Manager of Agent Experience from an unspecified date in 2021 to February 2023, and Manager of Agent Experience from January 2019 to an unspecified date in 2021.

Before joining Butler/Till, Melissa worked at MAXIMUS as a Management Supervisor from August 2016 to January 2019. Melissa also worked as a Licensed Insurance Agent at Liberty Mutual Insurance from April 2013 to August 2016 and at State Farm from November 2010 to April 2013.

Earlier in their career, Melissa worked as a Staffing Manager at Robert Half from September 2007 to December 2008. Melissa also served as a Branch Manager at Key Corporate & Commercial Bank from November 2005 to September 2007. Melissa started their career in 1996 as an Assistant Branch Manager at HSBC Retail Banking and Wealth Management, where they worked until November 2005.

Overall, Melissa Degnan has extensive experience in customer experience management, agent experience management, insurance, banking, and staffing.

Melissa Degnan earned an Associate of Science degree in Psychology from Monroe Community College in 1992. Melissa then went on to complete their Bachelor of Science degree in Management/Psychology from the University of Phoenix in 2006. Melissa later obtained their Master of Business Administration (MBA) degree in Finance, General from the University of Phoenix in 2007.