Emma M.

Emma M. has diverse work experience in customer service and project management roles. Emma recently worked as the Head of Customer Service at Byggmax AB, starting in June 2021. Prior to that, they held the position of Project Manager at Byggmax AB from September 2020 to June 2021.

Before joining Byggmax AB, Emma worked at Euroflorist where they gained extensive experience in customer service management. Emma served as the Customer Service Manager for Germany & Austria, managing a team of 10 agents located in Plön, Germany, from January 2016 to September 2017. Before that, they were the Customer Service Manager for Scandinavia, managing a team of 20 agents and implementing new systems and routines to ensure quality and KPIs were met. Emma also held the position of Assistant Customer Service Manager for Scandinavia for a brief period.

Emma's earlier professional experience includes working at IBM, where they served as a Team Leader from January 2011 to September 2011. Prior to that, they worked as a Subject Matter Expert and a Customer Service Representative at IBM.

With their extensive experience in customer service management, project management, and team leadership, Emma M.is well-equipped for roles in these areas.

Emma M. attended Jensen Gymnasium Södra from 2015 to 2019, studying Samhällsvetenskap (Social Sciences). Prior to that, from 2012 to 2016, they also attended Fredrikshovs slottsskola, although their specific field of study is not mentioned. Emma also holds a Cambridge English: Advanced (CAE) certification, although no further details are provided about its institution or when it was obtained.