Emily Scarrott - McAree

Emily Scarrott - McAree serves as the Service Desk Technician Team Lead at Bytes Software Services, where responsibilities include managing priority issues, urgent requests, and escalations while implementing feedback for improvements. Prior to this role, Emily held positions such as Service Desk Support Technician, receiving recognition as Employee of the Month in June 2022, and gained extensive technical expertise across various tools and platforms, including Microsoft Office 365, Sophos Security, and Active Directory. Emily's earlier experience spans IT support roles at Day Group Ltd and administrative positions at Quotient Diagnostics and Stats Perform, complemented by a foundational education in Childcare and Education.