Regan Grimmett

Regan Grimmett has over 8 years of professional experience in the Information Technology field. In 2023, they began working as a Technical Services Engineer at C3 Integrated Solutions. From 2019 to 2023, they worked at the Land Trust Alliance as an Information Technology Operations Analyst and Training Associate. In this role, they served as the first point of contact for troubleshooting hardware, software, and network/internet connectivity issues in a primarily Windows OS environment, managed the helpdesk ticketing system queue and training documentation library, managed SAP and Active Directory Servers, managed the registration and customer service operations for organization conferences, oversaw registration and customer service processes for online trainings and short courses, and implemented a new registration model. From 2015 to 2019, they worked as a Field Service Technician at Roanoke College. In this role, they supervised a team in conducting campus wide IT maintenance and upgrades projects, maintained more than 1,000 college owned computer devices, Windows and macOS, and provided IT support to more than 2,400 students, faculty, and staff. Regan also drafted and maintained an internal database of training materials detailing technical and operational best practices.

Regan Grimmett obtained a Bachelor of Science in Environmental Studies from Roanoke College in 2019. Regan also holds a certification from Microsoft in Microsoft Azure Fundamentals.