Dawn McKerr

Dawn McKerr has extensive experience in customer success and account management roles. Dawn currently works as a Strategic Account Manager at Cadmium, starting in March 2023. Prior to that, they worked as a Customer Success Manager at Intrado from February 2020 to March 2023. Before that, they had a brief term as a Customer Success Manager at Mindsight from June 2019 to November 2019.

Dawn McKerr's longest tenure was at Thomson Reuters, where they held multiple roles over the span of 13 years. Dawn worked as a Customer Success Manager from January 2016 to October 2018, focusing on growing client revenue, improving customer success and loyalty, and delivering superior client service. As a Client Development Executive from January 2008 to January 2016, they provided training and support to key clients and maintained a client retention rate of 85%. Dawn also served as a Client Trainer from January 2005 to January 2008, managing major accounts and increasing client revenue and retention through training initiatives.

Throughout their career, Dawn McKerr has demonstrated strong skills in customer success, account management, client training, and software expertise.

Dawn McKerr obtained a Bachelor's degree in Communications from Loyola University Chicago. The specific starting and ending years of their education were not provided.