Mark Zane Isaac

Head of Customer Experience at CADS.ai

Mark Zane Isaac has a diverse work experience spanning multiple industries. Mark Zane is currently serving as the Head of Customer Experience at The Center of Applied Data Science (CADS) since November 2022. Prior to this, they worked as a Change Initiator at Missing Link Consultancy from January 2020.

From December 2020 to September 2022, Mark held the role of VP Partnerships & Regional Growth at Agiliux Cloud Insurance. Mark Zane was responsible for driving business development and implementing top-class CRM and sales solutions for clients in the APAC region. Mark Zane also served as a Business Development Manager at Agiliux Cloud Insurance from January to November 2020.

Before joining Agiliux Cloud Insurance, Mark worked as a Sales Manager at CNS Corporation Sdn Bhd from July 2018 to December 2019. Mark Zane also gained significant experience at ABSS (Asian Business Software Solutions), where they held multiple roles including Sales Team Leader from May 2017 to June 2018, Sales Specialist from October 2012 to April 2017, and Technical Support Specialist from July 2009 to September 2012.

Mark began their career as a Customer Service Specialist at MYOB in May 2007 and worked until June 2009. With their diverse experience and expertise in customer experience, change management, business development, and sales, Mark has established a strong foundation for their professional journey.

Mark Zane Isaac completed their Bachelor of Business Administration (BBA) with a focus on Marketing at HELP University. Prior to that, from 1992 to 2002, they attended SMK La Salle Sentul, although no specific degree or field of study is mentioned for this period.

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Timeline

  • Head of Customer Experience

    November, 2022 - present

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