Melissa Case

Melissa Case is a seasoned IT professional currently serving as the Lead System Analyst at Caesars Entertainment, Inc. since January 2021, specializing in PKMS. Prior to this role, Melissa held various positions at Eldorado Resorts, Inc., where responsibilities included overseeing helpdesk operations and managing AS/400 systems. Additional experience includes roles as an I.T. Sr. Support Specialist and Support Specialist at Washoe County School District, alongside teaching responsibilities. Melissa's early career featured an internship at Peterbilt Truck Parts & Equipment, LLC, where significant contributions included software deployment and the development of a parts ordering app. Melissa holds a Bachelor's degree in Computer/Information Technology from Brigham Young University - Idaho and an Associate's degree from Truckee Meadows Community College.