Vera Bakalli

Vera Bakalli is an experienced customer care professional with a career spanning over a decade. Currently serving as the Global Customer Care Manager at Cafeyn since September 2021, Vera leads an international team to enhance user support and satisfaction. Prior to Cafeyn, Vera held the position of Customer Care Lead at HABTIC, where responsibilities included establishing customer care tools and processes for a corporate wellness solution. Vera's experience at BEERWULF, a Heineken company, involved managing customer contact and implementing tools while serving as the first line of support for French and Flemish customers. Additionally, Vera's background includes roles at TravelBird, Théâtre Le Public, and involvement in promotional activities and documentary production, showcasing a robust skill set in customer service, project management, and team leadership across various industries.