Customer Success Manager Representative

Responsibilities

• Sustain robust relationships with current clientele, involving negotiation and oversight of contract renewals.
• Aid customers as necessary in expanding their utilization of fuel and supplementary services associated with fleet management
• Establish retention objectives and benchmarks for both clients and staff, aiming to maintain existing customers, enhance consumption levels, and increase revenue and profit margins within acquired B2B accounts.
• Formulate and pursue actionable account strategies for all clients in collaboration with pertinent stakeholders.
• Develop and uphold a structure for regular client communication, gauging their future service needs and promoting the adoption of new products and services.
• Enhance and streamline existing processes across the organization, particularly within Customer Success endeavours for B2B, ensuring optimal customer support across all available channels.
• Foster a positive user experience and identify brand advocates to endorse the product's benefits both online and offline.
• Serve as a liaison with Customer Support, addressing customer complaints and seeking continual improvement in the overall customer experience.

Requirements

• Bachelor's degree in business, marketing, engineering or related field• +3 years of experience in customer success management or business development.
•  Proven track record of successfully driving a value-based sales process within your department and
  Managing Customer Success.
•  Excellent skills and track record in building positive business relationships, and coaching peers in the
  same.
•  Accountability for your departments results (revenue and profit).
•  Experience in manage milestones and keep all team members aligned to business objectives.
•  Deep understanding for fleet management and business challenges related to vehicles
•  Strong analytical skills, with the ability to analyze data, draw insights, and make data-driven 
  recommendations.
•  Experience in the technology industry is a plus.Benefits

Benefits

• A collaborative environment where diversity is celebrated.
• A flexible workforce. Our people are based in Dubai, but you can work from anywhere in the world.
• A highly competitive market salary with housing and transport allowance.
• A fast-moving supportive company where everybody takes ownership over their work.
• An opportunity to share in the success of the business with stock options for qualifying employees.
• The opportunity to work on a product with growing global appeal.
• Work with some of the most talented people in the industry from well-known digital brands.