Sally Jackson

Sally Jackson is a highly experienced professional who has held various roles in customer service management, training, and customer experience. Sally currently works at CALA Group Limited as the Group Customer Service Systems Manager & Salesforce Trainer, where Sally leads and trains staff in key customer touch points, analyzes data for performance improvements, and creates training materials for Salesforce User Acceptance Testing. With a background in customer service across various industries, Sally brings a wealth of knowledge and expertise to drive forward customer service excellence and training initiatives.