Preston Garrison

Preston Garrison is a Customer Success Manager at Calabrio, Inc. since March 2022, responsible for managing the successful adoption of the Calabrio One Software Suite for multiple clients and collaborating with the sales team to drive upsell opportunities. Prior to this role, Preston served as a Quality Manager at Radial Inc. from August 2011 to March 2022, leading a team of over 15 quality analysts and establishing advanced reporting standards on sentiment data and call drivers. Preston's earlier experience at Radial also includes positions as a Data Analyst, where responsibilities included evaluating customer service contacts and providing analytics, and as a Customer Service Representative, handling escalated queries for clients such as Keurig and Godiva. Preston possesses over 7,000 hours of experience with Calabrio, Microsoft Excel, and Google Suite. Educational credentials include attendance at the College of Coastal Georgia.