Shelly Widlansky

Shelly Widlansky has a diverse work experience spanning over two decades. Shelly currently works at Calero-MDSL as the Director of Service Operations, where they oversee different teams dedicated to delivering telecom expense management services to global clients. In this role, they manage partnerships, collaborates with cross-functional teams, and identifies opportunities for upselling and cross-selling. Prior to this, Shelly was a Service Operations Manager at Calero-MDSL, where they acted as the main point of contact for multiple clients and managed account level transactions.

Before joining Calero-MDSL, Shelly served as the Chief Operating Officer at Louis S. Wolk JCC of Greater Rochester. Shelly was responsible for the overall operations of the organization during their tenure.

Shelly's previous experience includes working at Sutherland Global Services, where they held various roles such as Organizational Excellence Manager, Cox Communications Operations Manager, Senior Reporting and Operations Manager, Transition and Transformation Reporting Coordinator, and Inside Sales Supervisor. Each role involved different responsibilities ranging from business improvement initiatives, managing contractual deliverables, and implementing automated tracking systems to improve efficiency and performance.

Earlier in their career, Shelly worked at Orange as a Retention and Customer Relation Manager. In this position, they were responsible for retaining consumer and small to medium business clients by utilizing various retention tools and ensuring their satisfaction with the network. Shelly also acted as a trainer for the department and was involved in hiring and training professionals in retention and customer relations.

Overall, Shelly Widlansky has a strong background in operations management, customer relations, and process improvement across various industries.

Shelly Widlansky's education history includes studying Art/Art Studies, General at Tel-Hai College. The specific start and end years of this education are not provided. In addition to their college education, they have obtained various certifications, including ITIL® Foundation 4 First Look from LinkedIn in February 2020, Customer Experience: Journey Mapping from LinkedIn in September 2019, Learning Design Thinking: Lead Change in Your Organization from LinkedIn in September 2019, Business Process Improvement from LinkedIn in August 2019, Critical Thinking from Lynda.com in August 2016, Process Improvement Fundamentals from Lynda.com in August 2016, and The Basics of Data for Analytics from Lynda.com in August 2016.