Aaron Jonker

Aaron Jonker is an experienced professional in customer engagement and IT operations, currently serving as the Customer Engagement Manager at the California Institute of the Arts since September 2012. In this role, Aaron oversees the Customer Care team, focusing on IT operations and customer satisfaction across the main campus and REDCAT, while also managing core systems and services for the CalArts community. Aaron has held various positions within the organization, including Lead Customer Care Technician, where responsibilities included training new technicians and managing escalations, and Customer Care Technician, providing IT support to students, staff, and faculty. Prior to joining CalArts, Aaron worked as a Customer Service Representative at Arvato Digital Services, delivering exceptional support to Microsoft customers. Aaron holds an Associate of Science degree in Computer Networking from the College of the Canyons, earned between 2006 and 2009.