Call Journey CI
Katrina Humphrey's work experience includes a director role at Call Journey, a global speech analytics company. Katrina was responsible for managing customer success and utilizing advances in A.I to deliver data insights from conversations. Prior to that, they served as a director at Waterlily Advanced Skin And Beauty. Katrina also worked as a senior account executive at Telstra and as a client services manager at TenderLink.com. Additionally, they have experience as an independent business owner at Barebuddha, a health and well-being business. Katrina previously held positions in account management and new business development at People Telecom. Katrina also worked as the head of sales and service at Media Design and held various roles at UCMS. Their earlier experience includes working as an aged care nurse at Churches of Christ in Victoria and Tasmania and in various roles at Aus Plastics, a family business. Throughout their career, they have gained experience in sales, customer service, administration, and management.
Katrina Humphrey attended Wellington Secondary College, but no information is available regarding their degree, field of study, or specific dates of enrollment.
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Call Journey CI
Call Journey, a global leader in Conversation Intelligence, specializes in data, voice, and text analysis. Our primary focus is simplifying the conversion of various audio, chat, and email interactions, including unstructured data, into structured data for analysis. Our team of passionate AI experts leverages cutting-edge Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies to provide industry-leading analytics. By analyzing call interactions, Call Journey demystifies contact center exchanges and delivers actionable insights for long-term customer and employee success. With our end-to-end solution, Call Journey empowers customers to address significant challenges impacting customer experience, employee proficiency, business performance, risk management, and compliance.