Customer Engineering Team

Cambium Networks delivers wireless communications that work for businesses, communities, and cities worldwide. Millions of our radios are deployed to connect people, places and things with a unified wireless fabric that spans multiple standards and frequencies of fixed wireless and Wi-Fi, all managed centrally via the cloud. Our multi-gigabit wireless fabric offers a compelling value proposition over traditional fiber and alternative wireless solutions. We work with our Cambium certified ConnectedPartners to deliver purpose-built networks for service provider, enterprise, industrial, and government connectivity solutions in urban, suburban, and rural environments, with wireless that just works.

Check out our career opportunities at www.cambiumnetworks.com/careers

This team very closely work with R&D team to solve customer issues.

Candidates with good understanding and hand-on troubleshooting experience in networking such as networking devices, networking protocols and WIFI/MW products.   Primary Skills: ·       Excellent communication and written skills ·        In-depth understanding of core networking concepts, Layer 2 & Layer 3 frame formats and protocols such as ARP, DHCP, DNS & STP ·        Logical understanding of packet trace based on the technology [WIFI/ MW], Switching ·       Ability to analyse packet captures and use tools such as Ping, Traceroute, Wireshark etc... ·       Hands-on experience on Active directory, DNS, DHCP and Wireless equipment ·       TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism ·       Thorough understanding of IP Addressing, Subnetting, VLAN, VTP, 802.1q, STP is required ·       Good troubleshooting approach (from Level 1 to 7 of OSI). ·       Work from CLI, GUI and/or CMD prompt interface to resolve customer issues ·       Use ARP tables to verify L2 and L3 mapping, MAC to IP interfaces in wireless/wire line network ·       Good knowledge in wireless LAN Controllers, Access Points and AWS platform, 802.11 and EAP transaction [For WIFI] ·       Good understanding of 802.11 standards, 802.1x, Guest portal, PKI, VPN. [For WIFI] ·       RF fundamentals, Frequency basic, Channel Bandwidth, Modulation schemes, Transmission Methods, Microwave propagation (Factor’s, LOS, Fresnel zone, FSPL, Fading) [For MW] ·       Link Budgeting and planning [For MW]    Job Description:  ·       Deliver high-quality technical assistance to customers via phone Call, remote session, email, and Chat support  ·       Receive, investigate, resolve, track, or dispatch trouble tickets in a timely manner. ·       Work with the engineering team to identify "bugs" and duplicate unknown issues raised via customer feedback. ·       Timely handoff (escalation) of cases that require advanced technical investigation ·       Generate clear and concise documentation in the form of case notes, technical tips ·       Contribute to the knowledge base by creating KB articles ·       Maintaining internal and customer communication during the ticket resolution ·       Work closely with Engineering teams internally on larger networks and more complex issues ·       Identify customer problems/issues and assist customers to resolve issues while consistently providing a great Customer Experience ·       Manage and maintain high level of CSAT ·       Identify and reproduce customer technical problems in a test/lab environment ·       L2 engineers to mentor newly hired support engineers and peers in technical areas of specialty.  ·       Actively participate in training and improve product and process knowledge ·       Rotational shifts – 24/7